Literally the worst courier in SA

SAVE YOURSELF FROM A LOT OF STRESS, DO NOT USE THIS COMPANY!

We have had an urgent shipment sent via air that should have been in stores and selling for the last 10 days but is has been stuck at customs at OR Thambo because of TNT incompetence. First they told us that the invoice value was incorrect, then that customs wanted to inspect our goods and we needed to accept a letter of intent. This was done on 18 November 2019. 16 days later I finally get through to the call centre who say that they are waiting for us to accept the letter of intent that we accepted on the 18th of November. When you try and call the relevant support staff, they often just don't answer the phone. Literally for an entire day! Pay the extra for DHL, if you use TNT, you will have a nightmare getting your goods. This is the second shipment that has been delayed by weeks with TNT, NEVER AGAIN!