Limited to no support by Fedex to deal with customs.

Item: Fedex Express
Rating: 1
Author: Willem E

I ordered an item on Aliexpress. I used FedEx Express as the courier service, that was not cheap.

Following the tracking number, the item was stopped. After many many calls to FedEx I was finally given the agent Kelly-Ann Beckweitz e-mail address. She requested documentation that I promptly supp****. No feedback again from FedEx. They do not e-mail you, they do not phone me.

When I finally heard from her again, she requested a Freight invoice!! I was able to get some Chinese documentation. But no feedback again.

I recognize it is a customs problem, but FedEx leaves me in the dark. I am now forced to contact my lawyer.

Helpful (0)

Replies (2)

Fedex Express's replyOfficial

12 Feb 2019, 09:22

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.

Regards,

Tamryn Collinge

Fedex Express's reply12 Feb 2019, 09:22

Official

Hello

Willem E's updateReviewer Update

21 Feb 2019, 07:05

I would like to thank Craig Farah for immediately contacting me after this complaint. Thanks to Kelly-Ann Beckweitz - she did get this problem resolved. Given their quick action, I now give Fedex 4 stars.

Willem E's update21 Feb 2019, 07:05

Reviewer Update