Lies lie and no service

I purchased a Birthday present for my Wife. Due to Black Friday and I made sure that I ordered earlier from Incredible connection. The parcels were collected on 16 November 2022 and arrived at FedEx Jhb on The 18th Nov 2022. I then contacted FedEx on 22 November to find out where the parcel was, And so start the Lies and BS started. I called at 10h57 and was told by the customer agent that she had contacted the driver and would be there soon. At 16h06 I called again and I was told the drivers would be there by 17h00 AND GUESS WHAT NOTHING. So the BS carried them on 23 November. I called at 07h32 and this time I was told that they would do an express morning delivery AND AGAIN NOTHING. I called at 12h16 and was then told the delivery had not made it for the morning delivery so I was **** to again. At 16h30 I called again and this time was told that the driver would be there at 17h10 BUT GUESS WHAT YOU GUESS IT NOTHING, Again I called at 17h43 and spoke to Siya I was then told that the delivery could not be done as my business was closed, however, this is my home, not a business. Siya checked and confirmed it was a house and they had the correct address

I am now still waiting for a driver to arrive who has landed in the wrong suburb at 20h30, So who knows

So FedEx have mange to Lie BullS..t and mess up Birthday

Thank you FedEx