Lies and Bad Service

On the 20th of May 2020, I bought something online from Incredible Connection. On 21 May at 4:22pm, the parcel was picked, packed and reserved for dispatch according to the tracking information.

On 22 May at 4:39 pm, according to tracking info SLOC: Parcel is with our courier partner, East London.

May 23, Cape Town, at 2:30 pm, SGEN: Delivery unsuccesful - Recipient is unavailable, we will reattempt your delivery. This is not true because we in lockdown, and were at home all day on the 23rd.

I phoned the after hours no, ***, and was informed that the parcel would be dispatched on Monday morning.

Monday morning, afternoon came and went. No package.

Today, 26 May at 7:54 am, SOTS: out for delivery.

Fedex has given nothingbut shocking service and not even a phone call to apologize for the delay, and the wrong information about delivery on Saturday.

Even after emailing Mr Martin Van Der Merwe on Saturday, I still have not received and response.

Shocking customer service.