Lies about the delivery attempt

I’m extremely angry and disappointed with this so-called delivery attempt. I was at the address the entire day — from 8:00 AM to 5:00 PM — and this is a fully operational business. We were open all day. No one called, no one came, and yet your tracking system falsely claims that a delivery attempt was made because the “business was closed” or I was “unavailable.” That is a complete lie.

I’ve checked with building security and reviewed the CCTV footage — there was no delivery vehicle at the time claimed. So why lie? If you can't deliver on time, just say so. Don't insult your customers by pretending you tried when you clearly didn’t.

Now I’m told the delivery will be rescheduled — like I should be happy about that? I waited the entire day for nothing. I did everything right to receive this package on time. If I didn’t care about timing, I wouldn’t have paid for priority delivery. I'm not going to sit around for another week because of your failure.

Don’t make excuses. Fix it. I expect this package to be delivered by close of business tomorrow. No delays, no more false updates, no more lies. I will not tolerate being treated like this.

This kind of service is unacceptable. If your drivers can’t or won’t do their job, don’t cover for them. Own up to the failure, take responsibility, and make it right. I’m furious, and I expect a real resolution — not a generic apology.