PP
Paul P
1 reviews | Active since Apr 2019
12 Feb 2021, 15:07
Less than zero stars would be appropriate.
I have avoided dealing with TNT due to their incompetency and their non existing customer service. I used FedEx for my last shipment only to discover that FedEx has merged with TNT. This means that my FedEx packages will now be distributed by TNT in South Africa. I have been requesting a customs invoice from TNT to no avail for the past week, calling and emailing them daily. The person who is in charge of sending me the invoice (Gwen Mabuza) simply does not respond at all. As with TNT I will avoid any dealings with FedEx due to the merger between the two companies.
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Replies (1)
Fedex Express's replyOfficial
19 Feb 2021, 10:38Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Fedex Express's reply19 Feb 2021, 10:38
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi