Lazy and useless customer support

I am a FedEx account holder and my business imports on a regular basis. We now wanted to move our exports business to FedEx too, which is currently done with Aramex. I enquired with customer services what the clearing fee is of the agent they are using in Mozambique. This is a fixed fee (Aramex's agent is $100.00 - too much, which is why we want to change the shipper). All that needs to be done is for one of the support agents to pick up the phone, call the agent in Mozambique and ask their fee.<br> Instead both Lucien Simmers, Aisha Mohamed and a third person who didn't bother to write a greeting or name under the message only tell me \We are not certain as to how much that would equate to.\" and \"Unfortunately, we do not know else we would have divulged same.\" What kind of attitude is this? Thus far my experience with the customer support at FedEx was that there is just pure laziness. They never answer more than one question in an email and they only do it half. But don't bother, even though I told you that this means more business for you, I still get these responses. If you don't need the business, I am taking it to UPS. "