RD
Ross D
1 reviews | Active since Jul 2019
17 Dec 2020, 10:06
Laughable service, unanswered calls, consultant put the phone down on me.
The worst courier experience I've ever had, and that's saying something. They're withholding my parcel on a high cost shipping package for duty fees that are supposed to be covered, AND won't answer their phones so I can resolve the situation.
I also had a consultant put the phone down on me, and four other times I've been cut off due to their phones just ringing endlessly during work hours.
What a joke.
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Replies (2)RD
Ross D's updateReviewer Update
21 Dec 2020, 11:20Update, it took a week, but they eventually managed to send a mail with an invoice. Their staff hadn't taken my details down correctly, despite having them provided twice. Very poor service.
RD
Ross D's update21 Dec 2020, 11:20
Reviewer Update
Update, it took a week, but they eventually managed to send a mail with an invoice. Their staff hadn't taken my details down correctly, despite having them provided twice. Very poor service.
Fedex Express's replyOfficial
22 Dec 2020, 16:07Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Fedex Express's reply22 Dec 2020, 16:07
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi