late delivery, cant get response to messages

booked a collection 28 April for delivery on express. In the past I received documents before the close of business the next day as i was told express does not guarantee delivery time but before close of business the next day. <br> <br> as it was late afternoon 28th April, the collection was booked for 29th. why is it that i only received the docs today? <br> <br> Spoke to Lebogang this morning and was told i made the booking 18:11. My ghost must of because I leave the office at 17:00. then she said it was picked up late because of the late booking. There wa the entire day Wednesday to collect, I booked on Tuesday. Maria, the team leader refused to talk to me because she said the docs were already delivered. <br> According to Lebogang, express means 3 - 4 working says. delivery address is a major areas, not an outlying area, plus this is not what i experienced in the past ! she says its been by luck! REALLY!<br> <br> I leave messages for Louis, Anton and Andre to call me back this morning. Hours later I call and as luck would have it peak to Lebogang again. she says the e-mails bounced back due to technical problems HOW IS THIS MY PROBLEM AS THE CUSTOMER!!!<br> WHY WAS THIS DELIVERY LATE? who booked this late