Late delivery and poor customer service.

I have made a purchase on Ebay, dated back to the 24 June 2018. The estimated delivery was for between the 30June and the 06 July. The package was in South Africa about 03 July and available for clearance processing. This package was shipped through Ebay's global shipping program and fedex picks it up and do a door to door delivery. You also pay a bit extra on the shipping charges as they pre-clear packages to speed up the process. Because of the low value of the package there no customs charges required when payment was made.

No one of Fedex bothered to make a call to inform my why my package is delayed. I have send a email to customer relations and got passed on to Mr Caswell Koketso. He then send me a waybill number that has nothing to do with me, requiring proof of payment. I informed him that is not my package, I also gave him my tracking nr again and the proof of payment regarding my own package. It has been a week now, i have send him emails again and not heard of him ever since. This is bad service from customer relations who is the face of the company.