Late and poor customer service.

Hi, i have recently made a purchase on ebay and shipping and customs fees was handled via the global shipping program, which Fedex is the courier to do the door to door delivery within 10 to 12 days. Customs fees and shipping has been paid upfront in which Fedex takes care of the waybill to ensure the customer gets what he paid for. I went to the Fedex office in Cape Town to explain my case of their poor service. Upon my visit i was waiting to see the manager and were put on hold as the manager was in a meeting all the time. Why do i need to pay a fine to receive my package and already paid my customs fees as advertised, which is misleading as the speed of delivery does not happen with fedex especially when they received their funds upfront. I have no control over a waybill to include country of origin etc asbte package just gets shipped out of the USA. All these information can be checked upfront when fedex in the US handles the package and then inform me before the package are to be inspected as this usally happens when customs fees are paid by the receiver. But this manager who is there for customer relations and the face of the company that does not have the time of day to see to a customer, just me feel ill.