Late and no security

I paid for a 'value added service' of having my passport couriered back to me. Firstly i was not notified of either the tracking number or who the couriers were. I had a day of waiting for the package. Once I managed to find out Fedex had it after 2pm the following day,I spent more than 4 hours being told that it would be delivered in 1 hour, then 90 minutes later, in 30 minutes. Much later it was 20 minutes. I was patched through to the driver who was very vague about where Parktown was. Don't they get maps or Gps? Finally after 6 pm he arrived. I was told only I could receive it and there would an id check but he did not check anything. Very unimpressive. Call center was helpful though.