Lack of urgency and incompetence

Poor customer service.

I was not at home when an initial delivery attempt was made, which was on Monday afternoon. I had checked that morning and the tracking site showed my parcel in the Netherlands, otherwise I would have called to advise I would not be at home. I immediately phoned Fed Ex, apologizing I was not at home when they attempted to deliver and was advised it would be delivered the next day.

I followed up yesterday (Wednesday) and the call center agent was very rude indicating she could only send an email to the center to deliver the parcel and that she could not indicate when it would be delivered. I see the parcel is not out for delivery today.

This is very poor service. I use DHL regularly and would not recommend Fed Ex. They are rude and ***********.