Lack of service

An experience that seems to get worse everytime we have to deal with Tnt, this time however for the past 3 weeks we have been unable to get hold of anyone that can tell us anything substantial about our shipment. We have dealt with a number of Tnt representatives, about 8 or 9, not even the people working for Tnt are able to get hold of the neccesary people from Tnt. We have clients waiting for their goods, and no one has any idea where anything is.

No one who works there knows what is going on, no one can get hold of anyone that knows what is going one, as far as we can gather, everyone who knows what is going on is currently on holiday!?

This is not how you run a business