Lack of Ownership

Good day

I've been a FEDEX client for more than 3 times!

They deliver my parcels for me from Shanghai. Everytime my shipment arrives, I know already that it's going to be stopped by Customs.

I usually get an email from FEDEX the day or a day later after my parcel arrives, that my parcel has been stopped for a regular check up by customs.

This is my third time using FEDEX as my courier company and the first two interaction were professional and dealt accordingly without me having to always initiate feedback from one of the Clearance Administration Associate.

Now this time around, was my worst!!

My parcel arrived in South Africa on 31/01/2018 and even now I have not received it!

Today around 2pm I get an email from Tania Stoffels! The most ***********, unprofessional person I ever dealt with!

Aways I have to initiate feedback and she would respond 3-5 days later!!

Now Customs is charging me late clearance of R 1500 which 'FEDEX' is not liable for! Well it is liable, because their employee Tania Stoffels delayed the communication process resulting me in being fined R1500...

I have emails showing my communication with Tania, and what ever feedback she would get from Customs regarding my parcel, she would not give me feedback immediately hence the late clearance charge!!