lack of feedback on credit over R2000

I was first time user of any courier service. I used the Fedex website, and put my card details in. I was Quoted R885 but over R3000 was taken off my account. I queried this and was sent a credit note owing me a little over R2000. After that i received no feedback at all, no one asked for my account details so that they could send my money back to me. I queried more and then received another email with another query number. But still no answers.

If it is a long process then I apologize for my impatience, but I just needed some feedback on the matter as I have not budgeted to DONATE over R2000 to fedex.

Due to a smash and grab I have many things that I need to pay for, relying on fedex to assist and return what I thought was owed to me. Even if their answer was simply that I can't get my money back i just want to know what is happening. Nearly 2 months after that first credit note and i still don't have a response.