DT
Dianah T
1 reviews | Active since Nov 2019
14 Sept 2020, 11:29
Lack of Feedback : Delivery of Document
I have been experiencing very bad and exhausting customer service from Fedex. I was supposed to have received my document by now, but Fedex keeps telling me that there has been a delay and reasons as to why have not been provide. No-one has had the decency to call me back and provide any feedback to why there has been a delay and when I should expect my document.
As far as I have been told, this is a low risk parcel and should have been delivered by now.
Is there someone senior who can assist as to why there has been a delay.
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Replies (3)0
Replies (3)
Fedex Express's replyOfficial
14 Sept 2020, 14:40Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Fedex Express's reply14 Sept 2020, 14:40
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
DT
Dianah T's updateReviewer Update
17 Sept 2020, 09:18 I was informed that my package arrived on the 3rd of September and every day when I call I am told my package (which is a document- low risk) has been detained. Got a response once or twice from Brenda and an agent with somewhat reasons as to why its has been detained. Can someone really give me concrete feedback by calling me back. I am beyond frustrated and out of options. I need this package urgently and have been waiting for its delivery for a while now.
DT
Dianah T's update17 Sept 2020, 09:18
Reviewer Update
I was informed that my package arrived on the 3rd of September and every day when I call I am told my package (which is a document- low risk) has been detained. Got a response once or twice from Brenda and an agent with somewhat reasons as to why its has been detained. Can someone really give me concrete feedback by calling me back. I am beyond frustrated and out of options. I need this package urgently and have been waiting for its delivery for a while now.
DT
Dianah T's updateReviewer Update
21 Sept 2020, 16:07 Can someone really give me feedback by calling me back. I am beyond frustrated and out of options. I need this package urgently and have been waiting for its delivery for a while now.
DT
Dianah T's update21 Sept 2020, 16:07
Reviewer Update
Can someone really give me feedback by calling me back. I am beyond frustrated and out of options. I need this package urgently and have been waiting for its delivery for a while now.