SZ
Simangele Z
1 reviews | Active since Mar 2012
15 Apr 2026, 12:13
Just plain rude agents
Please rather just use automated systems as opposed to agents that don't listen and then hang up on us. I received an email from FedEx, I told the lady that the email Fedex has is correct, she continued making statements that were not making sense and then uttered some irritated statement then hung up. If that is acceptable in your office, not to us as customers!
Helpful (0)
Replies (6)0
Replies (6)
Fedex Express's replyOfficial
15 Apr 2026, 13:45Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
Fedex Express's reply15 Apr 2026, 13:45
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
SZ
Simangele Z's updateReviewer Update
16 Apr 2026, 10:24Right, you guys called for the agent's name, it's Natasha. She called again, I asked her to email me everything she needs so we have proof of correspondence, she sighed and hung up.
SZ
Simangele Z's update16 Apr 2026, 10:24
Reviewer Update
Right, you guys called for the agent's name, it's Natasha. She called again, I asked her to email me everything she needs so we have proof of correspondence, she sighed and hung up.
SZ
Simangele Z's updateReviewer Update
16 Apr 2026, 10:25Natasha from customs and clearance
SZ
Simangele Z's update16 Apr 2026, 10:25
Reviewer Update
Natasha from customs and clearance
Fedex Express's replyOfficial
16 Apr 2026, 11:19Good Day Simangele, Thank you for the information. Management is working on it.
Best regards,
Fedex Express's reply16 Apr 2026, 11:19
Official
Good Day Simangele, Thank you for the information. Management is working on it.
Best regards,
SZ
Simangele Z's updateReviewer Update
20 Apr 2026, 12:11Yeah, it's a pity the shipping company choice was not in my control--even drivers get to the complex and not mention that they will be going to other houses, we wait for them forever. Thank goodness it's all over----my choice is never FedEx
SZ
Simangele Z's update20 Apr 2026, 12:11
Reviewer Update
Yeah, it's a pity the shipping company choice was not in my control--even drivers get to the complex and not mention that they will be going to other houses, we wait for them forever. Thank goodness it's all over----my choice is never FedEx
Fedex Express's replyOfficial
20 Apr 2026, 13:10Good Day Simangele, Please communicate on the email which I sent to you on Wednesday.
Best regards,
Fedex Express's reply20 Apr 2026, 13:10
Official
Good Day Simangele, Please communicate on the email which I sent to you on Wednesday.
Best regards,