JUST DON’T USE FEDEX GUYS

I had a shipment come in from China that left the shipper in pristine condition and although the contents inside where not damaged, the packaging was completely destroyed. We spent $103.5 dollars on that packaging, and we cannot ship the product to retail like this! FedEx damaged it and now I’m pretty much being told to put in another order with the shipper, at my expense? You guys are honest to God the worst courier I have ever used. I mean look at the response below:

Good morning Thando The feedback that I have received from our track & trace is that packaging claim cannot be done as the contents is still in good condition . My suggestion would be that speak to the shipper and ask if he/she can be able to send you packaging . Thank you and kind regards Brenda Manamela | Customer Care Team leader |