1 reviews | Active since Feb 2017
IT systems down for over a week
<p>Can't get my package delivered because they cannot email out the customs invoice for me to pay, in order to release my goods.</p> <p>This has been over a week, surely guys you could use other was to convey the information for payment.......</p> <p>How about a telephone call to start; or a picture of the invoice so that payment can be made; or cod/credit card payment when the package is delivered.</p> <p>Very bad customer service</p> <p> </p>
UPDATE: 4 Jul 2017 - Olean got into contact with me, What’s App'd me my customs invoice, and after payment had it delivered the same day.
THANKS so much Olean, great service
UPDATE: 4 Jul 2017 - Olean got into contact with me, What’s App'd me my customs invoice, and after payment had it delivered the same day.
THANKS so much Olean, great service
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Peter
Best regards,
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Peter
Best regards,