SS
Shane S

1 reviews | Active since May 2015

08 Dec 2017, 11:27

Is it Fedex or Customs

Bought spares from Japan and needed them real quick, shipping option of FedEx 3-5 days delivery. FedEx or customs, who the hell is responsible for my waiting and waiting for my spares. FedEx cant really provide me with any useful info, so I am blaming Fedex I will never use this **** courier again. Been two weeks now and my items are still lying at customs. Took 2 days from supplier in Japan to Oliver Tambo. Paid 1k to get them here and still don't have them. Cant we do anything right.

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Replies (2)
Fedex Express
Fedex Express's reply08 Dec 2017, 11:28
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge

SS
Shane S's update08 Dec 2017, 12:05
Reviewer Update
thank you for getting back to me so quickly, my delivery is expediency later to day.