International deliver

Hi

I’m beyond furious. On the 22nd of December I was waiting for my parcel to be delivered but instead I received a call followed by an email from Fedex telling me that my parcel is stuck at customs. I was pretty okay with following the process, I was told that I need to send supporting documents which I emailed immediately to the clearance team. After days of following up, I’m being told that Fedex is waiting for my iD number which was send twice and now today for the 3rd time. Now I’m being told that there is a mis- declaration. What? Mis-declaration of what? I declared everything. Gave Fedex proof of the invoice and the amount displaced which matches the amount I paid. I need someone to tell me what the hell is going on. I have been patient and I’m running or out patience. I want my parcel. This is ridiculous and the service is revolting. I need my parcel, I respected your process but now ITS TIME ENOUGH.