BR
Boitumelo R
1 reviews | Active since Apr 2025
25 Apr 2025, 20:25
Insane charges on duties
I’m so ****ed off, I had a clearance tax delay then a lady called Hellen Nkomo called me to ask for my ID next thing I sent it then she says they will clear it for me and send me the payment link. Please tell me why is my charge triple times more than the amount I usually pay? They sent me an editable pdf for commercial invoice claiming the one that the sender supp**** them with is incorrect which is a lie. I just know they changed the amounts on my invoice in order to charge me more and I am disputing that amount. How can I go from paying R259.72 for customs last month to R897.42? What madness is this? I want a consultant to send me the invoice they submitted and I will not pay R897.42 I will not be ********** like this.
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Replies (4)0
Replies (4)
Fedex Express's replyOfficial
26 Apr 2025, 07:51Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply26 Apr 2025, 07:51
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
BR
Boitumelo R's updateReviewer Update
26 Apr 2025, 07:58And since when does the consultant call and ask for my ID details and lie and say the one the sender had supp**** was incorrect and not meant for me? What bull**** is that? And now the said lady Hellen Nkomo is telling me nonsense about how that is the correct amount.
I asked her if it means the last amount I paid which was R259 incorrect because now I’m requested a whole R897.15???
I asked her if it means the last amount I paid which was R259 incorrect because now I’m requested a whole R897.15???
BR
Boitumelo R's update26 Apr 2025, 07:58
Reviewer Update
And since when does the consultant call and ask for my ID details and lie and say the one the sender had supp**** was incorrect and not meant for me? What bull**** is that? And now the said lady Hellen Nkomo is telling me nonsense about how that is the correct amount.
I asked her if it means the last amount I paid which was R259 incorrect because now I’m requested a whole R897.15???
I asked her if it means the last amount I paid which was R259 incorrect because now I’m requested a whole R897.15???
Fedex Express's replyOfficial
29 Apr 2025, 12:18Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply29 Apr 2025, 12:18
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's replyOfficial
20 May 2025, 11:17Dear Boitumelo,
As the above issue has been resolved and cleared, your query has now been deemed as resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
As the above issue has been resolved and cleared, your query has now been deemed as resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Fedex Express's reply20 May 2025, 11:17
Official
Dear Boitumelo,
As the above issue has been resolved and cleared, your query has now been deemed as resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
As the above issue has been resolved and cleared, your query has now been deemed as resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk