Inflated Invoice
TNT/Fedex (and lets be frank here the TNT service has plummeted since FEDEX took them over). I request a quote from Quotes.co.za for 2 parcels from New Zealand. Receive quote, confirm there are no further surcharges (there are none). Packages arrive and then invoice arrives - it is 70% higher than the quote received. No one will talk to me about it or do anything, despite sending mails to "customer service" and my supposed account representative. This is not the first time this has happened. Apparently their accounts department is in Mauritius and live in a little world of their own.
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Fedex Express's replyOfficial
18 Nov 2020, 16:27Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Best regards,
Fedex Express's reply18 Nov 2020, 16:27
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Best regards,