incorrect paperwork completed 3x - a month and still waiting for my parcel!

parcel sent 11 Aug from china. Parcel being handled by Daren Naidoo. Tells me i will be charged a penalty because i have to declare everything in the box. when i challenge him on this it turns out he has not completed the paperwork correctly. everything is correct from my side and i have declared everything. submitted all documents, proof of payment, proof of purchase. submits again, again its declined because he completes incorrectly. no apology. i only get an update when i chase! he works in the clearance department how can he keep completing the paperwork wrong! i ask for a call from his manager. no response. disgusting service. i paid for fedex to do the clearance - i have paid for a service. how can this be an acceptable service. a whole month for my parcel????