Incorrect invoice - nobody from FEDEX bother to help me.

I was charged VAT on freight costs for imported goods. I complained and suddenly the goods were inspected by customs, but everything was found to be in order.

The commercial invoice clearly indicated the items imported, and then a next line for the freight costs. Fedex claim that the commercial invoice was wrong. It was not.

I sent about 15 emails, without any feedback. Today I phoned and told them that I am going to pay the incorrect invoice, as I need the goods. (It's already 3 weeks since the order arrived) The amount that I overpay now, is VAT om 398 USD.

Fedex also told me - a query to VOC will cost me R 850 and Its non-refundable, as it is "penalty money". PENALTY FOR WHAT????? I think they treat small businesses as ******* and act like bullies....

I would like feedback on my case, otherwise my following imports will NOT be through Fedex.