Incorrect invoice after a more than 2 month wait for customs clearance

There are not enough adjectives in the world that can describe the bad service that we received.

1. It took more than 2 months for the package to clear customs with no employee following up even after emails and calls to customer service even though I explained multiple times that the package contained perishables. 2. I had to contact them each and every time to get updates which resulted in no new information 99% of the time. 3. When I followed up the first time the representative, Ceciel, was rude and had an attitude that she was doing me a favor. She could not even explain that she needed info from me to log into their system for customs but just barked "ID NO" out of nowhere after I gave her the tracking no. 4. They requested a commercial invoice even though one was sent with the package which resulted in more delays. 5. When we eventually received the customs invoice, not one detail was correct. There was even an address of another business on it and neither our VAT no. despite giving it multiple times. 6. We paid the invoice in order to get our package released and requested a corrected invoice to which we are still waiting for 3 week later! This after the representative stated that it can take up to 48hrs to obtain the correct invoice and that I explained for the business's accounting & SARS purposes I needed the correct invoice. 7. After we paid the invoice, it took more than a week and me threatening to go to social media to get the packaged delivered.

Note I have followed up to obtain the corrected invoice via emails and customer service calls which goes ignored or told they will send the request through. Their service have been pathetic, *********** and down right unconcerned with their customers. Think again if you wish to use their services!