JK
Johan K
1 reviews | Active since Jan 2013
29 Nov 2022, 08:30
Incorrect Duty charges and poor communication
After 6 weeks and over 20 emails with Fedex Clearance brokers in Cape Town, Fedex has not been able to deliver my package from the UK. Or resolve the over charging for Duties and VAT.
Finally given up.
Their Duty and VAT charges are incorrect, and the communication with them is poor, slow and very confusing.
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Fedex Express's replyOfficial
29 Nov 2022, 08:35 Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
Fedex Express's reply29 Nov 2022, 08:35
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza