Incorrect currency conversion
The staff are useless. Queries constantly get upgraded with no resolution or feedback. Fedex used the incorrect currency to convert to Rands. The package, coming from Australia with goods purchased in Australia was converted using US$ instead of Aus$. I have requested that this gets corrected so that I can pay and receive the package but no one seems interested. Does Fedex just ignore these requests when they are at fault in the hope the customer gives up and just pays the incorrect bill??? I want this fixed and can't wait any longer.
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Replies (3)
Fedex Express's replyOfficial
26 Aug 2023, 13:38Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve
Kind regards
Brenda Manamela
Kind regards
Brenda Manamela
Best regards,
Fedex Express's reply26 Aug 2023, 13:38
Official
Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve
Kind regards
Brenda Manamela
Kind regards
Brenda Manamela
Best regards,
's updateReviewer Update
28 Aug 2023, 14:18 Can someone please give me a call regarding this issue so that it can be sorted out!!I am trying to get it sorted so that I can pay, but Fedex doesn't seem to care!!!
How many more times do I need to escalate with your call center before someone comes back to me.I have called and emailed numerous times since the 21st of August after receiving the invoice on Sunday, 20 August 2023.
How many more times do I need to escalate with your call center before someone comes back to me.I have called and emailed numerous times since the 21st of August after receiving the invoice on Sunday, 20 August 2023.
's update28 Aug 2023, 14:18
Reviewer Update
Can someone please give me a call regarding this issue so that it can be sorted out!!I am trying to get it sorted so that I can pay, but Fedex doesn't seem to care!!!
How many more times do I need to escalate with your call center before someone comes back to me.I have called and emailed numerous times since the 21st of August after receiving the invoice on Sunday, 20 August 2023.
How many more times do I need to escalate with your call center before someone comes back to me.I have called and emailed numerous times since the 21st of August after receiving the invoice on Sunday, 20 August 2023.
Fedex Express's replyOfficial
29 Aug 2023, 22:04Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Lunga Khoza
Regards
Lunga Khoza
Best regards,
Fedex Express's reply29 Aug 2023, 22:04
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Lunga Khoza
Regards
Lunga Khoza
Best regards,