Inconsistency service.

I am not happy with the kind of service i am getting from you. This is 3rd time I am shipping with your company and the service is just getting worse.

The first time I ordered a lady called me and advised me what i need to pay for my clearance a day after my supply shipped my staff and that is exceptional service.

Second time I had to call and find out myself what was happening, and now (3rd time )I have been calling from Monday to track my parcel and I advised the lady who was assist me that I need this parcel urgently. I believe indeed she did indicate on the system as i note my parcel is already in the country. However pending clearance fee which is something I would of paid long time. Today I called in again and the lady advise my shipment will be leaving Dubai tomorrow morning and now when I check my parcel is delayed at customer?????????

At 1:30 MP I rep**** to an email from a gentlemen requesting quote from the supplier and all other infor which i don't think is necessary at this point .i mean the reason the supply has shipped my goods is because i have paid for them.

I’m not sure if all your staff understand the definition of Urgent like the lady I spoke to on Monday . This is unacceptable if you do not want my business please let me know I can always use other companies, after all your service is not free I am paying for it and therefor expect to see what I’m paying for.