pM
pascaline M

1 reviews | Active since May 2012

24 Apr 2015, 14:46

*********** Staff

I cant explain how disappointed I am with the lack of attention you guys have. I have ordered from Spree they used Fedex as the courier company. The parcel was delivered today 24/04/2015. Somehow the parcel had NO company name but had my cellphone number. In our building there's two company's, he only asked the one lady, the lady directed him to go upstairs. the driver just told him he is not going to go upstairs as he is in a rush? what kind of treatment is this? are all clients treated like this? the manager at the call centre Brenda Manamela gave me the drivers cellphone number to call and arrange delivery for today still. i was shocked at the drivers response to me which was rude. my question is if he didn't find me why didn't he call the number provided? i was later told not all drivers have airtime. the driver has no patience at all. I'm not happy at the this.

0
Replies (1)
Fedex Express
Fedex Express's reply24 Apr 2015, 14:57
Official
Hello passmash,

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge