GL
Gillian L
1 reviews | Active since Aug 2020
11 Aug 2020, 12:36
*********** Fedex SA
Fedex is not competent as a service provider I have been waiting for an international parcel for more than a month. To date my package has arrived in South Africa to be detained for more than 2 weeks in customs with no answer, no stakeholder accountability. Customer Service does not answer calls and no one knows what happens within the organisation. Service delivery is none existent a travesty for such a global entity
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Replies (3)
Fedex Express's replyOfficial
11 Aug 2020, 12:46Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Best regards,
Fedex Express's reply11 Aug 2020, 12:46
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Best regards,
GL
Gillian L's updateReviewer Update
11 Aug 2020, 12:55Hi Melanie
Your service is ridiculous it has taken your team more than 2 weeks to deliver my parcel to my door I'm under the impression someone in your customs wants to ***** the content. If anything is missing from my parcel I want it all replaced for the cost to be borne by Fedex. This explain why Amazone removed their business from Fedex you'll due to the severe incompetence
Your service is ridiculous it has taken your team more than 2 weeks to deliver my parcel to my door I'm under the impression someone in your customs wants to ***** the content. If anything is missing from my parcel I want it all replaced for the cost to be borne by Fedex. This explain why Amazone removed their business from Fedex you'll due to the severe incompetence
GL
Gillian L's update11 Aug 2020, 12:55
Reviewer Update
Hi Melanie
Your service is ridiculous it has taken your team more than 2 weeks to deliver my parcel to my door I'm under the impression someone in your customs wants to ***** the content. If anything is missing from my parcel I want it all replaced for the cost to be borne by Fedex. This explain why Amazone removed their business from Fedex you'll due to the severe incompetence
Your service is ridiculous it has taken your team more than 2 weeks to deliver my parcel to my door I'm under the impression someone in your customs wants to ***** the content. If anything is missing from my parcel I want it all replaced for the cost to be borne by Fedex. This explain why Amazone removed their business from Fedex you'll due to the severe incompetence
Fedex Express's replyOfficial
30 Jun 2021, 11:57Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,
Fedex Express's reply30 Jun 2021, 11:57
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,