1 reviews | Active since Nov 2016

17 Nov 2016, 16:41

*********** company

<p>i ordered a package from china and the seller made a false invoice without my consent so when the company checked the difference they charged me a penlty fee and taxes, the package was R3000 and its a brazilian weave, they charged me 3000 again for the penalty fee and i paid them the charges on the 3rd of november, upto today i have not recieved my package its stil with customs, m moving to a different city this weekend and iv been calling them to release the package since i dont owe them anything, no1 can help, everyone does not know why the customs wont release the package... how wil i get the package if i dnt recieve it by tomorrow? you guys dont knw how to treat customers... i paid for the shipping of the item to get it in 5days but no, u stil have my things... you charge me for somethimg i didnt even do.... i want my package i dnt owe you guys anything so please do work and send my parcel, i want nothing to do with this company anymore so please send my parcel i need it by tomorrow!!!</p>

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Replies (3)
Fedex Express
Fedex Express's reply18 Nov 2016, 08:34
Official

Dear Buccwe

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

Fedex Express
Fedex Express's reply18 Nov 2016, 08:34
Official

Dear Buccwe

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

Fedex Express
Fedex Express's reply18 Nov 2016, 08:35
Official

Dear Buccwe

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***