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completely useless. no understanding and have no idea how to sort out there own issues. worst service under the sun

I placed an order from the US (1shipment), and between fedex and the sender, they split the package into 3 boxes which was put out as 2 shipments. The exact same commercial invoice was used for BOTH "shipments" and fedex couldnt care less about the fact that ive payed for all the items on the commercial invoice to clear customs. they sent me another clearance invoice with the same value and said its not their problem, i have to pay for the costs or the SENDER has to pay for the costs. they double charge, and charge incorrectly as they added shipping costs to the customs clearance value.

Fedex has a total lack of understanding and refuse to fix the problem. they blame everyone else involved and withhold items that have been payed and cleared through customs.

If at all possible, i would avoid this company all together as they refuse to help or even try understand what they did wrong.