CK
Chris K
1 reviews | Active since Aug 2012
17 Apr 2023, 12:59
INCOMPETENCE, UNINTERESTED, PATHETIC MANAGEMENT
2 weeks have passed since the package was shipped to S.A - its been in SA for over 9 days, and still no invoice to pay clearance charges, no answer from any of the 4 people (in management) which were emailed about the issue with tracking number included. Absolute incompetence -- DO NOT USE FEDEX, YOU WILL LOSE MONEY!
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Replies (3)0
Replies (3)
Fedex Express's replyOfficial
17 Apr 2023, 13:01 Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
Fedex Express's reply17 Apr 2023, 13:01
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
CK
Chris K's updateReviewer Update
17 Apr 2023, 13:03Its your management team thats the problem - noone in the call centre is competent, nor does management respond to emails sent more than a week ago! Wayne, Rozelle, Cecelia - all have ignored the emails sent twice to them requesting assistance!
CK
Chris K's update17 Apr 2023, 13:03
Reviewer Update
Its your management team thats the problem - noone in the call centre is competent, nor does management respond to emails sent more than a week ago! Wayne, Rozelle, Cecelia - all have ignored the emails sent twice to them requesting assistance!
Fedex Express's replyOfficial
17 Apr 2023, 17:53Thank you for taking the time to write about the experience that you have had with FedEx. Please allow me time to investigate in the morning and I will revert. Kind regards Leigh
Fedex Express's reply17 Apr 2023, 17:53
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow me time to investigate in the morning and I will revert. Kind regards Leigh