Incompetence so disappointed

Im really disappointed with FedEx South Africa ? l have cried over this particular situation lost a lot of money and still trying to recover my goods. I couried items from China using priority mail with FedEx my goods were shipped on Tuesday the 30th of January and landed on the 2nd of February.l needed the parcel before the 10th of February but l have not received any feedback from FedEx I have been emailing their customs clearing agent Mr Devone Papagni and everyday Im being told will update you. They asked me to send them proof of payment invoices Id numbers etc and l did l called them countless times incurring costs as l did all this but this is the second week without my parcel.l was meant to be travelling but had to cancel my trip because I didn't receive my parcel.im so heartbroken to say the least because l have lost a lot of money doing the run around with them and having to cancel my plans.Fedex Im so disappointed by you ,your lack of professionalism and your incompetence .l wouldn't advice anyone to use FedEx South Africa.!!!!!