Incompetence at its best

<p>Our Spanish HQ sent 2 laptops on May 23rd. The shipment has been addressed to our company in SA, Importer code and VAT has benprovided the day the shipment was collected. I have followed up with Fedex on Friday, only being told they needed importers code. No contact from Fedex at all. I have provided the required information on Friday around 10:00 AM, on Friday 5:00 PM big red flag on online tracking platform VAT, SSN missing, delay in cleareance. On Sunday, Fedex finally managed to email us an invoice, without our company's name and/or VAT number. To change the invoice takes the whole day, ... if they are not busy, but maybe tomorrow? I have called Fedex 5 times today, all I hear, " we have escalated, there is nothning we can do, we will call you in 30 min." Needles to say, Fedex never calls. WFT FedEX!!! </p>