Incompetence and bad service

Fedex is the worst company when it comes to service delivery. I always have to ask for shipping documents when I have to pay forex over to my foreign suppliers. They should know that ALL shipping documents are required by the reserve bank before funds can be released. I am always short of either the HAW or the customs release document or the customs worksheet. Why is this company even still operating and their bad service tolerated. I try and use them as little as possible, but unfortunately my suppliers send orders with them and then I am left with the nightmare of getting supporting documents from them. Sis Fedex, you might as well be a parastatal of the SA government due to your bad service and incompetence.