Inaccurate tortoise money making scheme

<p>I have a shipment from China which was supposed to arrive before 6pm on the 29th of December 2016 and it did not! Delays happen but no one bothered to contact me and explain anything which is purely unproffessional. I called the call centre this morning after tracking my parcel seeing that it's now here in Durban to find out whether I can personally pick it up and the agent said that I have to pay 400 something rands, 500 something rands and 300 something rands which I thought had been paid in China already! How much will I pay just to ship one item? They said I shouldn't come in person as my invoice hasn't yet been generated, they will call me back. It's almost 2pm and I haven't herd from tnt. How many more days will it take for me to get my parcel? Also, if they can't deliver my parcel to me and won't allow me to come collect it then what kind of shipment agency are they running? How much money will they milk from me till I can get my parcel? My refrence number is ********** 93. Who will deliver my parcel if a mere agency can't?</p>