Impossible to Get Help – FedEx’s AI System Is a Nightmare

My recent experience with FedEx has been extremely disappointing. Their new AI-driven customer service system makes it almost impossible to get real help or resolve even the simplest issues.

I’ve been trying to obtain corrected tax invoices with our VAT number for several shipments. Despite clearly listing all shipment numbers and providing full company details, I only received two invoices — and neither included the VAT information I specifically requested. When I tried to follow up, I was stuck in an endless loop with their AI system that keeps giving automated responses instead of connecting me to someone who can actually help.

It’s frustrating and time-consuming to deal with a company that has replaced effective customer service with an automated system that doesn’t understand or resolve basic business needs. For a company of FedEx’s scale, it’s unacceptable that customers have to fight this hard just to get accurate documentation.

I truly hope FedEx reconsiders how they handle support and restores a way for customers to reach a knowledgeable person. Businesses depend on proper paperwork for compliance and accounting... this shouldn’t be such a struggle!