Ignoring clients shipment and questions 4 days

We have an incoming package we urgently waiting for.<br> I was contacted by Amanda van der Bergh informing me about the Tax and duties to be paid.<br> The amount she quoted me was 40% the value of the item. So iqueried it asking for the break down.<br> I tried calling me but was told he line is not working on email she never called me back either.<br> This was done on 6 October. I asked the same day for the explanation. She then emailed Candice Samsidy.<br> I then emailed again on the 7th and 8th to ask whats happening.<br> on the 7th Candice Samsidy then emails Amanda my request for info back.<br> <br> This is classic passing the buck and not following anything up.<br> The client pays the price for FEDEX inability to do their job<br> <br> ANY and ALL delays on this shipment are 100% due to fedex.<br> <br> I also tried calling the call center with no luck. also interesting to note the info we see online for tracking via browser differs from that on your FEDEX android ap which differs as well to what your call center people see. so what is the correct info?<br> <br> OH whats worse is i am actually a FEDEX client and account holder so not man in the street yet we get zero service.<br> sad i have to post here to get responses.