********, *********** and sometimes downright rude

I really wish I could give 0 stars here. I really wish I could. I have been trying to get a parcel from the US sorted for nearly two weeks now. The people here give you no information, just send you links repeatedly to pages that don't answer the questions at hand. I have needed to repeat myself countless times trying to find information that could have been clarified in one sentence. I have contacted two ladies supposedly in management - equally clueless and ***********. I am trying to find out what the status of my delivery is and they are currently just ignoring me. What kind of customer service is this? A joke, that's what.