AR
Anton R
1 reviews | Active since Mar 2011
27 Nov 2019, 09:39
If possible - NEVER use TNT
If there was an option for no stars , it will be the best option, Wrong advice and very slow response - even blocking my emails after the complaining got serious. Doesn't respond on emails or phone calls . When I asked other clearing companies and show them the details of the customs note, I was informed it should not take more than 4 days to clear --- it took TNT almost three weeks. TNT indirectly almost ruined my total business . A real horrible business experience.
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
27 Nov 2019, 13:12Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Fedex Express's reply27 Nov 2019, 13:12
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
AR
Anton R's updateReviewer Update
01 Dec 2019, 13:02The matter was given to Vian van Niekerk on 27 November 2019 to handle. 4 days later, and not a single attempt (that I am aware of) was made to contact me . This is similar to the initial problem I had - the response on requests were very slow.
AR
Anton R's update01 Dec 2019, 13:02
Reviewer Update
The matter was given to Vian van Niekerk on 27 November 2019 to handle. 4 days later, and not a single attempt (that I am aware of) was made to contact me . This is similar to the initial problem I had - the response on requests were very slow.
AR
Anton R's updateReviewer Update
21 Feb 2020, 16:14After some emails between me and management of TNT South Africa I realized it is useless to try and get such a company to apologize. Even with giving them proof of where they did mess up the management will not admit anything. Rather than to be willing to admit they could do better, they seems to protect their staff and show no willingness to improve their service
AR
Anton R's update21 Feb 2020, 16:14
Reviewer Update
After some emails between me and management of TNT South Africa I realized it is useless to try and get such a company to apologize. Even with giving them proof of where they did mess up the management will not admit anything. Rather than to be willing to admit they could do better, they seems to protect their staff and show no willingness to improve their service