I HAVE BEEN WAITING FOR MY PARCEL FOR OVER TWO WEEKS

I cannot even begin to explain my frustration. I have been waiting for over two weeks for a parcel that I should have received on 4 September to be delivered to me and I'm still waiting. There is absolutely no update or any form of communication from TNT. And when you try contacting their call centre, the phone goes unanswered - and if you are lucky to get through to them, they have no idea what is going on or when one will receive their item. Horrible beyond horrible. I will never ever choose TNT again!