I had a parcel sent to me on 18 December 2024 from the U

I had a parcel sent to me on 18 December 2024 from the U.S. to South Africa. It arrived on 23 December. I completed a customs form detailing the 5 makeup items (a gift from my brother) and their costs. I also provided FedEx with the invoice. Despite this, the package was delayed for inspection, and I was charged clearing fees, which were unacceptable since I had no choice in the matter. After clearing, it was out for delivery on 3 January, but we were away. I called multiple times on 6, 7, and 8 January and was repeatedly told it would be released, but tracking showed no progress. Finally, I received an invoice from Lungani Khoza, and after asking for his help, he immediately assisted, had the parcel released, and arranged delivery with payment via speed point. I received it this afternoon. Lungani was the only positive part of this frustrating, time-consuming, and stressful experience. The FedEx virtual assistant was also terrible. I will not use FedEx again.