I bought a iPhone 13 pro sierra blue on the 19th of February from alloallo

I bought a iPhone 13 pro sierra blue on the 19th of February from alloallo.com from China Hong Kong. My phone arrived in south Africa in the early hour's of Friday the 27th of February in Kempton park, Johannesburg and was scheduled for delivery on the 3rd of March by the courier FedEx. on the the 3rd I didn't receive my order I contacted them then an investigation was launched and my package was declared missing. I contacted them many times they didn't come to my rescue I contacted the supplier(allo allo) they last responded on the 9th of March saying they will be in contact with FedEx and claim after do product replacement...ever since they never answered I went back to FedEx since my parcel was lost in their care to file a claim they only gave me back R475 for custom's paid and the value of the product was R7099 it was never refunded to this day April 20th.