I am very disappointed with the service I received from FedEx

I am very disappointed with the service I received from FedEx. I have been trying to follow up on a refund request for some time now, making multiple phone calls and sending emails, but I have not received any response or communication from the company. I called again today, and the service consultant I spoke to was helpful and professional. He did assist me and promised to escalate the issue, which I truly appreciate. However, overall the lack of earlier feedback and delayed response has been extremely frustrating and unprofessional. I expected better customer service and clearer communication, especially when it comes to handling refund-related matters. I sincerely hope this issue is resolved soon and that communication with customers is improved going forward.