Hurry up and wait ... and wait ... and pay... and wait

I am expecting a parcel from Australia. Fedex invoiced me for import taxes, but the information was wrong on the invoice - stating that the parcel is from Germany. I phoned yesterday, just to he told that I must email. So I emailed them, but received no response. This morning I phoned again, was disconected, and phoned again. I was then told that Tashlyn Ogle knows about my mail. Just after the call, I receiced an email stating that the amended invoice will be send to me. I am still waiting. In the meantime I have paid quite a lot of money for the service, but don’t receive any service.