Humiliating experience

Terrible Experience with FedEx Express in South Africa

I had a really disappointing experience with FedEx Express in South Africa. I was expecting a parcel to be delivered on June 6th, 2024 based on the communication I had received from FedEx. On June 3rd, I even received a WhatsApp message from someone named Shudu confirming that my shipment was undergoing customs clearance.

However, when I followed up on the delivery on June 4th, my messages were left on read without any response. It wasn't until the morning of June 6th that I received an invoice from someone named Emmision Motlhale asking me to pay customs duties and fees. After I made the payment right away as requested, Emmision assured me the parcel would be delivered the same day.

I followed up multiple times that same day, and Emmision kept pushing back the delivery, first saying it would come on June 6th, and then saying it would be the morning of June 10th. Well, June 10th came and went with no delivery, and I was unable to get through to FedEx on their customer service numbers.

I took two days off work to wait for this parcel, and in the end I was left disappointed and frustrated by the constant delays and lack of communication from FedEx. As a first-time customer, this was a terrible experience that has really soured me on using FedEx Express in the future. The incompetence and poor customer service I encountered is unacceptable. I would not recommend this shipping company to anyone based on my experience.