How to throw your customers away!

<p>We have been a customer of TNT for many years. Afyer srtuf=ggling with their accounts department one too many times with regards to overbilling and shocking service, we are finally closing our account and will NEVER go back! We have an online log-in on their portal for obtaining quotes and booking collections. We had a parcel of 200 pieces of our product leave for Iceland and was billed about R5k for the shipment. 2 weeks later we sent only 140 pieces of the same prodyct to the same destination. We were not only quoted a HIGHER rate (whcih we accepted online), but when the bill arrived it was even R1000 MORE than what was quoted online. After more than 8 weeks of trying to reolve this and not getting any answers and being shunted around, their final answer was that we must not use the online portal for quoyes as it is not accurate...we must phone! WOW. Talk about ***** (advertsing one rate and billing a different one) and disgusting service! They should have hinoured their rates quoted and then fixed their system moving forward if it was flawed. Why did they not cancel the onine system/ delete our profile off it if it was incorrect! FUNNY how the other online quotes are in close range to the actual billing. Thank you Nthabisend Sepampuru + Albert Motlou + Thembekile Landa + Linda Mahlangu + Karen Abrahams for NOTHING! Epecially YOU Karen...as a manager you promised to call me back within the day I phoned you and you never bothered! </p>